Refund policy

When Is a Product Eligible for Replacement
If a product does not turn on or shows no power response when unboxed, it is considered non-functional and eligible for replacement.

Please Note
Most items sold at PakBazaar, such as watches and earbuds, are sealed and imported from China. These products are not opened or tested before shipping. Replacements are only offered if the product fails to power on right out of the box. Claims about performance, features, battery life, or usage experience are not eligible.

What You Need to Submit a Claim
To claim a replacement, you must record a clear, uninterrupted unboxing video that shows the parcel being opened and the product not turning on. This video must be submitted within 24 hours of delivery and submit a request at  pakbazaar.contact@gmail.com. Items sent back to us without first requesting a return will not be accepted. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Resolution Process
After your claim is verified, PakBazaar will arrange a return pickup. Once we receive and inspect the returned item, a replacement will be dispatched within 24 hours.

Important
PakBazaar does not accept returns based on personal expectations. If the product turns on but you are not satisfied with its size, sound, performance, or look, it cannot be returned or replaced. Only fully non-functional products are eligible.

   pakbazaar.contact@gmail.com.